We've moved to a new Help Center!
If you need to log a support ticket, please email [email protected].

For resources for our products, visit the Business Fitness Help Center.

HowNow X - Learning & Support

HowNow Records Search Bar Usage

You can effectively utilize the HowNow Records search bar to find specific documents and information. Here's how you can query within the HowNow Records area:

  • Search by File Type: You can search for documents based on their file types. For instance, you can search for PDF documents using ".pdf," text files using ".txt," emails using ".msg," Word documents using ".docx," Excel files using ".xlsx," and more.
  • Keyword Search: You can perform keyword searches from the following fields:
  1. Title: Search for documents based on keywords in their Title
  2. Contact Code: Find documents associated with specific contact codes.
  3. Contact: Locate documents related to a specific contact.
  • We cannot search for more than one file type, or more than one contact code, or more than one contact in one search query unless the words are separated by either the ‘OR’ or the ‘NOT’ function.

Given the information above, we can perform record searches using basic SQL query syntax such as AND, OR, and NOT. It's important to note that each word separated by a space functions as an individual search criterion. Below, we'll explore how to utilize this to our advantage.


AND: The 'AND' function is the default syntax for the search bar, It will be applied automatically if you don't specify another function like OR or NOT before each string or word entered into the search bar.

++AND Function Examples++


Example 1: If we search using the keywords: Test Client07


The software will interpret this search request as: 'Test' AND 'Client07.' This allows us to search for the term 'Test' in the title and retrieve results exclusively for the contact code 'Client07.'



Example 2: If we search using: .docx Testing CLIENT45


The software will interpret it as: .docx AND ‘Testing’ AND ‘CLIENT45’. Resulting in documents that are MS Word files with 'Testing' in the title and related to Contact Code CLIENT45.

A screenshot of a computer

Description automatically generated


Example 3: When searching using multiple keywords found in the Title field, such as: Test Upload .docx

The software interprets this search request as: ‘Test’ AND ‘Upload’ AND ‘.docx’. The software will display search results for documents containing both "Test" and "Upload" in the Title field simultaneously. If you want to retrieve items with either "Test" or "Upload" in the Title field, use the OR function between them, as demonstrated in the OR section.



OR: The 'OR' function can be inserted between words to allow for multiple search clauses.

++OR Function Examples++


Example 1: When searching with the keywords: Client02 OR test .pdf


The software interprets this request as follows:
Clause 1: "Client02" displays search results for documents related to Client02.

Clause 2: "test" AND .pdf displays search results for documents containing the keyword "test" in the title and in .pdf format.



Example 2: Searching for: .docx OR .pdf - retrieves all documents in these formats.

Likewise, a search for: Test OR Upload - displays results with either keyword in the title. You can combine multiple OR clauses, mixing file formats and keywords as needed.




NOT: The 'NOT' function can be used before each word to exclude specific search results from your query. See the examples below:

++NOT Function Examples++


Example 1: If you search for: CLIENT02  NOT .pdf NOT .xlsx


It will filter out files in those formats from the search results. Please note that we added "NOT" before each file format to prevent the use of the "AND" function which is default.

A screenshot of a computer

Description automatically generated

Example 2: Searching for: .docx Testing CLIENT45 NOT Testingmergeletter


The software interprets this as:

Display results for .docx files AND with the "Testing" keyword in the document title AND associated with CLIENT45, excluding those with "Testingmergeletter" in the title.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.