HowNow X - Learning & Support

How to Troubleshoot HowNow "Access is Denied" Error During Installation

Issue: When users try to install HowNow on their computer. they may be met with the following error:


An error occurred while trying to create a file in the destination directory:

Access is denied.

Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.

Cause: Insufficient permissions to install HowNow in the relevant file path in windows.


1. Click Abort on the error message. 

2. Once the process completes, Uninstall any instances of HowNow from the control panel > Add/remove programs list.

3. Try right clicking on the downloaded HowNow file in your downloads folder and select "Run as Administrator".

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