HowNow X - Learning & Support

How to Troubleshoot HowNow "Access is Denied" Error During Installation

Issue: When users try to install HowNow on their computer. they may be met with the following error:


"C:\Users\[path].exe"

An error occurred while trying to create a file in the destination directory:

Access is denied.


Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.



Cause: Insufficient permissions to install HowNow in the relevant file path in windows.


Resolution: 

1. Click Abort on the error message. 

2. Once the process completes, Uninstall any instances of HowNow from the control panel > Add/remove programs list.

3. Try right clicking on the downloaded HowNow file in your downloads folder and select "Run as Administrator".

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