HowNow X - Learning & Support

HowNow X System Requirements

SoftwareMinimum version
Operating SystemWindows 10
Office**Office 2019/365
Browsers^Chrome, Edge, Firefox
Microsoft .NET FrameworkVersion 4.8
Internet Speed***25Mbps

* Non Windows environments are not supported.

* Windows 7 and 2008 r2 - are not SMB 3 compatible and cannot connect to our Azure File Storage 

** Requires Microsoft Outlook connected to Microsoft Exchange for the HowNow Email Manager.

** Requires local version Office for Add-ins to be functional

** Office 2013 Microsoft Support expired 4/10/18, Office 2016 Microsoft Support expired 13/10/20. Our software is no longer supported on these older versions as updates are no longer tested on platforms that aren't supported by Microsoft.

^ We do not recommend the use of Internet Explorer as not all features are compatible. Chrome is the recommended browser. The most recent versions of these web browsers are recommended to improve security, performance and stability.

***Our recommendation for optimal performance is a business grade internet connection with a minimum speed of 25 Mbps for upload and 25Mbps for download.

HowNow data files are no longer supported e.g. OneNote, CaseWare, MYOB etc.

HowNow X requires port 445 to access files, this port must be open by your internet provider. Most internet providers have this port open by default or you can request to have the port opened. There are some internet providers who will not allow this port to be opened, therefore HowNow X will not operate correctly if port 445 is not open and accessible. Click here for instructions to test your port.

Computer HardwareMinimum Requirements
CPU4 cores, 8 threads

The above computer hardware requirements are to be used as a general guide only, as the actual requirements will depend on other software installed on the server and number of users accessing the server. 

If you would like to discuss further please get in touch with our support team. 

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